Cancellation Policy

  • Trip Cancellation Protection (TCP)
    • 24 hours or more prior to the reservation check in time, in part or full, guests receive a refund less the 5% TCP fee   
    • Less than 24 hours in advance of check in time, in part or full, guests do not receive the deposit refund
    • Opting out:  Trip Cancellation Protection (TCP) can be opted out when booking or up to 24 hours after a confirmed reservation.  Guests that opt out of TCP are subject to our Standard Cancellation Policy.  TCP is non-refundable 24 hours after booking.
    • Policy limitations:  TCP does not allow for cancellation of river activities, after guest arrival, even with 24 hours advanced notice.  Late arrivals or shortened stays are also not covered by TCP.
  • Standard Cancellation Policy       
    • 14 Days or more prior to the reservation check in time, in part or full,, guests receive a refund
    • 13 Days or less prior to the reservation check in time, in part or full, guests do not receive a refund
  • River Trip Inclement Weather Policy
    • River trips will go out rain or shine.
    • If declared a rain day at Indian Head Canoes, with 1 or more hours advanced notice prior to check in time, guests will receive a raincheck for that day’s river activity.  Rainchecks will be good for 1 year from date of issue.
    • Trips cancelled with less than 1 hour prior to check in, or groups that do not show up, regardless of weather, will forfeit deposit and will not receive a raincheck.